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There is no difference in quality or intelligibility, call processing is just as fast, and with a local data plan I am essentially paying nothing to stay in contact.
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Outsourcing no longer means staffing low-end call centers, or processing online catalog orders.
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Indian firms, once purely providers of cheap call-center services and payroll processing, are moving up the value ladder.
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Psychologists call this the "levels-of-processing" effect, since sentences that require extra levels of analysis are more likely to get remembered.
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Burns says Xerox now has expertise in a variety of business processing segments, including customer care and call centers, health care, transportation and IT outsourcing.
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Another fix to the program will be to apply streamlined processing to all offers (sometimes substituting a phone call instead of mail, for example).
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