From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)

Some in Baghdad are tempted to call the Kurds' bluff and let them go their own way.

ECONOMIST: Iraq and the Kurds

"It's not just put females in combat (specialities) and let's call it a day, " she said.

CNN: Former troops say time has come for women in combat units

And if a call in the schedule is layered on, we will let you know.

WHITEHOUSE: Press Briefing

Now, about that asterisk: Much has been made of the car's, let's call it, homage to Aston Martin, especially in the grille design, and I wish I could shed light on the matter.

WSJ: 2013 Ford Fusion Hybrid Review: Passion Seizes the Family Sedan | Rumble Seat by Dan Neil

"In answer to the call 'Something must be done, ' people on the right and libertarians say, 'Let the Fed do the job, '" says Alexander Tabarrok, a political economist at George Mason University and coauthor of the popular Marginal Revolution blog.

FORBES: Magazine Article