Blacks prefer to address him more formally, while whites prefer to call him by his first name, (a sign of disrespect in black church culture), Woo says.

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Even in the 911 call, when they asked him to give his name or his number, if he wanted to, he said of course, I'll give my name, my number.

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The owner was in the process of using a speech recognition system to dictate a letter to his girlfriend (no, nothing very steamy), and there at the bottom of the screen was his name (we'll call him Ralph).

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And one of the recommendations I made was that they hand the person a receipt when they make a mistake that says I've made a mistake, here's my name, here's the name of my supervisor, here's his phone number, give him a call.

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Mr. Gilbert said he didn't know the man's name, but said he had heard that the orchestra's customer relations department was planning to call him to ask why he didn't act sooner.

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