This creates what economists call a principal-agent problem.

ECONOMIST: Securitisation

What if your claims or call center agent could seamlessly use real-time communication capabilities like instant messaging and video sharing or productivity features like mail-merge right inside of CRM?

FORBES: Insurance Companies Adopt CRM Tools To Boost Productivity

Moyes also admitted he was unhappy with England manager Sven-Goran Eriksson's comments that he would call Rooney's agent if he was a club manager.

BBC: SPORT | Football | My Club | Everton | Moyes realistic over Rooney