That's the message from a new set of data released Tuesday by the American Customer Satisfaction Index.
Baynote customers find that they can increase the conversion of visitors to buyers and also increase customer satisfaction by helping consumers find content that is helpful for support or research purposes.
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If Home Depot can raise customer satisfaction by providing access to instant (and relevant) information that would help customers to make more informed purchases, the company could see an uptick in its market share.
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The Netflix service is widely recognized as among the best and most reliable in Internet commerce and has for eight consecutive polls been named the number one Web site for customer satisfaction by the independent Ann Arbor, Mich.
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The insight that these tools provide can help a CMO accurately predict which product an e-com shopper will buy based on their past page views, quantify the financial value of an online tool, or quantify the value of increasing customer satisfaction by a point.
Customer satisfaction can be obtained by surveying your contacts at the customer and asking a series of questions about your performance.
EricSchmidtEric Schmidt's Google has topped the Asian nation's home-grown Baidu--at least, in a customer satisfaction survey run by Keynote Systems.
Eric Schmidt 's Google (nasdaq: GOOG - news - people ) has topped the Asian nation's home-grown Baidu (nasdaq: BIDU - news - people )--at least, in a customer satisfaction survey run by Keynote Systems (nasdaq: KEYN - news - people ).
Higher wages also benefit businesses by boosting employee productivity, retention and customer satisfaction, and reducing the high costs of employee turnover.
Ranked "Highest in Customer Satisfaction with HDTVs" by J.
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Too often, claims that "this will improve throughput by 8%" never materialize, because customer satisfaction drops, leading to lower customer demand, not a growth in transactions handled effectively.
Before this partnership, we made loans in a handful of states, and our customers loved the product, measured by our repeat rates as well as traditional customer satisfaction ratings.
Simpler, more transparent compensation will be more tightly linked not just to the stock price of a company, but also to its overall health--as measured, for example, by market share, product quality, and customer satisfaction.
Apple was named number one in customer satisfaction for the ninth straight year by JD Power and Associates.
JetBlue was awarded the highest honors in airline customer satisfaction for the seventh consecutive year by J.
They rates banks based on customer satisfaction, stability (state-by-state failure rates), availability of high interest rates, and size of the banking community (more choices is better).
He told lawmakers on Feb. 5 he would "shred" the bank's self-serving culture by improving ethics, and start linking employee pay with customer satisfaction and other measures.
Amazon scored 86 - the top score - on the American Customer Satisfaction Index (ACSI), and 89 on the ForeSee customer satisfaction survey - the highest ever attained by a retailer.
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Nonrefundable airline tickets, pre-payment requirements to ensure hotel reservations and similar policies are all aimed at creating an obligation to pay regardless of customer satisfaction or whether the product was actually used by the customer.
More than half of train companies have a customer satisfaction score of 50% or lower, a survey by the consumer group Which? has found.
As a result, during one of most challenging economic environments in history, customer satisfaction has more than tripled, employee engagement has increased by more than 30%, and financial results have improved dramatically.
By 2003 Daly and Davis expect to be getting print-quality and customer-satisfaction reports from across the company every day.
Joyce conceded that the airline had been hit hard by industrial action, however he said that the airline's brand and customer satisfaction ratings had improved "signficantly" since the grounding.
In doing so, it adds or improves properties the enhance the value of the firm as described by Ms. Merchant in her book: innovation, experimentation, work ethic, customer satisfaction, etc.
But when they set out to improve their customer satisfaction and customer loyalty scores, they started in-house: by empowering employees to engage more fully with customers and deliver a higher level of service than they could previously.
In ALL cases, by involving, educating, informing, listening, and rewarding, we were able to increase customer satisfaction, reduce defects, and improve productivity.
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