Above all else, with a problem employee, youneed to communicate with her but employing a little humility and taking some of the responsibility when you have that conversation can be powerful.
But I can tell that her adviser said to her, youneed to be unequivocal in your answers this time around so that there cannot be room for interpretation.
Of course, youneed the other party to have the same app in his or her lineup in many cases, but that's an easy leap once you see the prices we're paying per gigabyte.