Targeting high-value policyholders, winning their loyalty and focusing on retention take on new importance, especially at a time of far-reaching organizational and business-process change, when customer relationships are apt to fray and attrition rates spike.

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If the Log Cabin Democrat was correct that there was product-market fit to sell in CA, that would yield potentially large amounts of revenue, even though the business delivery and process would require change.

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The conference will focus on three aspects of educational change: process, business model and technology.

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"I realized that if I could create a business where the process in itself was actually creating positive change, that would be my activism, " she said in a phone interview last week from a noisy New York coffee shop in between final preparations for her show.

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If financial engineers have their place in bringing about useful change, consider the effect of business-process innovators.

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In the process, they could help Pivot change the television business.

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If a team, area, or business unit is not open to the process, find out why, and explore ways to change their resistance into active involvement.

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