And he told me that BT's boasts about its fibre service didn't stand up either - BT Infinity, offering 20-30Mbps should not be compared to Virgin's 50Mbps product.

BBC: The fight for faster broadband

In Cornwall, BT and Everything Everywhere - formerly known as Orange and T-Mobile - have begun testing 4G under very different conditions.

BBC: Our 4G future

Bruce Schneier, a security expert and chief security-technology officer at U.K.-based telecommunications company BT Group PLC, said one shouldn't assume that Zappos and Amazon have the same or similar security structures, despite their corporate relationship.

WSJ: Zappos Says Customer Database Hacked

Top 10 brands with the lowest percentage of positive mentions (descending): Microsoft, HSBC, Santander, Vodafone, McDonalds, T-Mobile, KFC, Barclays, TalkTalk and BT.

FORBES: RIP Word of Mouth?

"Best thing was the BT helpline advising customers to logon to BT.com if they can't get through on the phone - not easy logging in without internet!"

BBC: BT suffers huge broadband failure across much of UK