The force said its call handling unit had undergone a complex "change review" to achieve savings and improve services which resulted in a breakdown in performance monitoring.
In what looks like a case of major communication breakdown or simply red tape, two different divisions within Health and Human Services have issued conflicting sets of rules for hospitals.
Ms. INGE: Officials at the Department of Health and Human Services don't agree with groups like the Kaiser Family Foundation and its breakdown of the Medicare Part D enrollment numbers.