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These customers often know the staff in their local branch by name, and will be none too pleased if Mr McColl sends them packing.
ECONOMIST: Bank mergers
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President Bush and congressional lawmakers have vowed to come up with a bipartisan plan to help jumpstart the economy, and in press conferences throughout the week, they have extended an olive branch in the name of providing a fast-acting, short-term fix.
NPR: Weighing The Impact Of A Possible Tax Rebate
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It's a branch of the government with excellent name recognition, public approval and pride.
NPR: Hurricane Center Weathers Own Storm
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The BBC revealed that the original investigation was declared closed without investigators speaking to a Special Branch agent handler who used the name Lenny.
BBC: Denis Donaldson: Life and death of secret agent
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One sign of progress can be found in internal scores that measure how well employees interact with customers, by greeting them when they walk into a branch, or addressing them by name.
WSJ: Citibank's Overhauled Retail Strategy Shows Uneven Results
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All that remained was a territorial name, which the eastern branch of the Armenian church took for its diocese.
ECONOMIST: Letter from Karabakh
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At a BofA branch, staffers are schooled to call you by name several times.
FORBES: Money For The Masses
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High-profile hotels such as Hotel Tcherassi and Sofitel Santa Clara are at capacity during annual events like the Hay Festival, a branch of the UK literary fair of the same name.
BBC: A renaissance beyond Cartagena��s historic walls