We get best practice from our health care system 55% of the time.

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Dr. East remarked that the patients in his practice with the best access to advanced care are the MaineCare (Medicaid) patients.

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But we have no billion-dollar National Institute of Health Care Delivery studying how best to incorporate those discoveries into daily practice.

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Best practice is to set up a small, specially trained and dedicated team of social customer care agents.

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