According to the behavioral view, accumulating a lot of high quality human capital is necessary, but not sufficient.
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The behavioral view assumes that employees usually know what they need to do to perform well, and HR should remove any barriers to people doing so.
Moreover, successful execution according to the behavioral view depends on repeated observance of desired behaviors and attitudes in the workplace, which relate closely to sustained levels of performance.
But if you look at it from a behavioral point-of-view, Hatch is giving permission to do what you are already doing with your phone!
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That led him to view people as subject to collective emotional behavioral patterns.
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