When I told her about my previous problems with the initial FiOSinstallation she assured me that the problems were because I was an early adopter but that now, three years later, the installations were going very smoothly.

FORBES: Everybody Loves Verizon Except Its Customers

Three years later, she has lost her job and (because big American employers routinely check applicants' litigation histories) any chance of getting another like it.

ECONOMIST: Face value