This year's BCP report shows that loss of IT, telecommunications and people are likely to have the most significant impact on business in the current environment.

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By encouraging staff input and training, Mr Quilter believes he has kept turnover at BCP below the industry average - even if his agents still baulk at the late shift.

BBC: UK call centres seek new identity

Indeed, the Chartered Management Institute and the Civil Contingencies Secretariat, within the Cabinet Office, produce an annual report on threats to business including best practice advice on implementing business continuity plans (BCP).

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BCP's Mr Watson loves working as a member of a tight-knit team, but says "being on the phone for a long time doing something again and again can get mundane and a bit boring".

BBC: UK call centres seek new identity

Many observers believe that Sonangol was already acting as a sovereign wealth fund by investing its profits in many areas outside of the oil industry -- including buying up key stakes in Portugal's biggest bank by assets, Millennium BCP.

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