Further, machine learning tools, which many companies claim they use to solve such causation inference, are fundamentally useless against this objective, as they are based on predicting correlations with no causal structure.

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With an understanding of what tacit knowledge exists, how it is distributed across the organization, how people influence each other, which ideas are considered important, and useful metrics-based insight on all of this, organizations are much more readily armed to transform its structure, processes, or culture.

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