Like competing no-frills cards, Discover it strips away many routine service charges and guarantees live access to American-based customer support agents.

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Sure, they pointed out the tricky setup (routers need to be powered on and off in the proper order), but all said that with the aid of telephone-based customer support, problems were solved .

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All Diamond products come with a one year limited warranty, a Diamond guarantee of quality manufacturing experience and a recently upgraded, US based, customer support system.

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" SAP (nyse: SAP - news - people ) acknowledged that some inappropriate downloads of fixes and support documents occurred at TomorrowNow, " SAP said in a press release of its Texas-based unit, which focuses on customer support and is authorized to download certain materials from Oracle's (nasdaq: ORCL - news - people ) Web site.

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Too often voice of the customer programs are based on automated surveys and tech support feedback.

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So, I am not only telling the MyAssist story from the point of view of the technology provider who is happy that this business who is branding themselves based on providing exceptional customer care has chosen our customer care product to support their efforts, I am telling it from having experienced what this can mean first-hand.

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Instead it has championed the concept of the customer-centric organization and has provided many cloud-based tools to support it, including its flagship enterprise social network, Chatter.

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