He is a graduate of Georgia State University and has a BA in Political Science with a concentration in International Affairs and a Minor in French.

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But BA's Continental rivals are no longer the bloated, state-owned giants, they used to be.

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Industrial disputes are not the only issue bothering BA. More than 20 years after privatisation, it is still struggling with the legacy of state ownership.

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Boarding passes for the flight did not state a departure gate number however, leading to irritation among some passengers lining up at BA's customer service desk to inquire about the status of the flight.

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