If these guys cost that much money just by living on the streets, it's cheaper to take them off the street, give them an apartment and assign a full time caseworker to make sure they get back on their medication, back on their feet, help them get a job.

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Leveling becomes a punishment rather than a reward, and every time we assign a new skill point we do so with the inevitable knowledge that the game becomes less fun with every experience point we gain.

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Zendesk, for example, provides information on the amount of time it takes to assign a ticket, send a first response to the customer, and resolve that ticket, among other data points.

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