The art of delay is an arrow in the quiver of both claimants and respondents, of both industry employees and their employers, of both public customers and their industry adversaries.
Most of the people making the argument against income inequality are folks who were in favor of greater redistribution before the crisis, folks who see a moral argument for greater equity irrespective of the economics, and for whom the economics is just a new arrow in the quiver.
Customer service is without doubt a huge arrow in the marketing quiver, and a smart customer service representative is worth his or her weight in gold.