As I pointed out in my series of articles on Enterprise Architecture, most CIOs are stuck in level 1, making the technology work as intended.

FORBES: The Coming Crisis of IT Management

Enterprise Architecture, the subject of three recent articles, provides one way to establish this inventory, but methods from Business Process Management, from IT Service Management, and other techniques also provide a way forward.

FORBES: Eight Steps For Addressing the IT Management Crisis

There are numerous articles, books, conferences and training program to help you define your social architecture, and I do not have the ambition to explain you the right way to do it (at least not in this article), but if you are looking for more explanations and advices, you should read the original post here: Social Media Landscape 2012.

FORBES: An overview of the social media ecosystem