If an affected client applied for financial aid through the FAFSA program and is waiting for their return processing to be complete in order to finalize the FAFSA application, there are manual steps they can take that will allow their FAFSA application to proceed while their return is still processing.

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The social network will allow students to track the curriculum's calendar and see when their peers complete major steps in the application process.

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The application then analyzes the total customer experience and recommends scripts or next steps that guide the agent on the phone, and hopefully keep the customer happy.

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