"Cox's video product development is guided by extensive customer research, " said Cox Executive Vice President and Chief Product Officer Len Barlik while demonstrating Trio Program Guide and the application to media following Esser's presentation.
If past practice is any guide, the application of such a "fly-before-buy" acquisition approach would leave the Marines without an operational aircraft until the year 2005, and delay complete replacement of the CH-46 until 2015.
Roundbox, a leading mobile software provider, is providing non-real time data services that power the Smartphone coupon application, as well as the Electronic Services Guide (ESG) for both innovative applications for ATSC MDTV.
The application then analyzes the total customer experience and recommends scripts or next steps that guide the agent on the phone, and hopefully keep the customer happy.