He told Mr. Hurd the board had decided to disclose some of Ms. Fisher's claims, and the remaining debate was over how to do so and whether Mr. Hurd could stay on, said someone familiar with what he told the board.

WSJ: Allegations Against Hurd Included Leak of H-P Plans

"Our best source of new users that stay and really use the product is from understanding how someone they know or someone they can identify with uses it, " said McGeachie.

ENGADGET

Worse, customers have to stay on line for long time to talk with someone with the old company to disconnect their services: and even longer time waiting for the cable man to show up and switch their services.

FORBES: Why Companies Treat New Customers Better than Old Customers?