Work is underway on initial tasks, including identifying and providing performance and customer satisfaction measurement tools to improve service delivery and more.

WHITEHOUSE: Hitting the Ground Running With the Digital Strategy

Internet shopping will mushroom, and customer satisfaction will improve.

FORBES: Fact and Comment

In ALL cases, by involving, educating, informing, listening, and rewarding, we were able to increase customer satisfaction, reduce defects, and improve productivity.

FORBES: Leverage Your Workforce - Improve Profits

But when they set out to improve their customer satisfaction and customer loyalty scores, they started in-house: by empowering employees to engage more fully with customers and deliver a higher level of service than they could previously.

FORBES: From Customer Management To Customer Engagement

Essentially, what I've learned is that in order to improve customer satisfaction, and thus retention, we have to give our staff the means to make passengers feel that they're receiving the best treatment possible and that choosing our service was the best decision they made.

FORBES

The truth of the matter is that we conduct Customer Satisfaction Inquiries each month to ensure customer satisfaction and to see where we may improve our service.

FORBES: Magazine Article

We chose to embrace Lean and in doing so found new ways to serve all of our stakeholders as well as improve our own business, in terms of operations, profits and customer satisfaction.

FORBES: One Way To Fix Health Care's Obesity Problem