Over one in five employers (a bit more than in a different 2008 survey) struggle with staff who have trouble communicating, working in teams and dealing with customers.
In other words, there is less mindless paper-shuffling and more dealing with customers, suppliers and other humans.
Banks and building societies are closing branches and increasingly dealing with customers by telephone.
Management meant hunting for resources and then hoarding them, not dealing with costs, customers and competition.
Dealing with customers and suppliers every day, they can provide the insights that lead to these transformations which keep brands alive.
In his dual role as one of the firm's senior executive vice-presidents, Mr Ros increasingly spends his time dealing with customers and suppliers, and has delegated more responsibility for finance to the firm's controller and treasurer.
They receive advice on dealing with customers, and learn how to coach the junior members of their team.
Making the diverse pieces of a megabank work together profitably has proved harder still when it comes to dealing with retail and small-business customers.
Providing good and reactive customer support might be fine but are you able to uncover the fundamental and recurring issues your customers are dealing with?
Implicit in all member and associated person relationships with customers and others is the fundamental responsibility for fair dealing.
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The U.S. Naval Academy graduate is also acquainted with pressures at sea level, having spent 30 years in the utility business dealing with banks, regulators and customers.
Standardizing interest rates is something that could help Main Street, and would force institutions to treat customers as people, not numbers when dealing with current market rates and existing relationships.
Our early customers and prospects are truly dealing with an exposure dilemma and figuring out how to best engage in this new social world, and integrate social computing in many aspects of their business.
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Clearly we are dealing with customers who aren't happy, and we are doing that very much in public eye, but lots of customers respect the fact that we are on Twitter at all.
"Clearly we are dealing with customers who aren't happy, and we are doing that very much in public eye, but lots of customers respect the fact that we are on Twitter at all, " he said.
Now he is dealing with old infrastructure, voters rather than customers, and workers used to promotion through seniority rather than ability.
Although Aegon is a force in America, Britain and the Netherlands, few of its customers even know they are dealing with the company.
The Cyprus deal puts the burden for dealing with problem banks on their shareholders and creditors - in this particular case, customers with large bank balances - rather than the government and taxpayers, or bondholders.
To minimize mishaps, Swedish IKEA employees drilled Ms. Natthita and a handful of other teammates on how to pronounce IKEA's names when dealing with customers.
Gerstein notes that the industry is dealing with its fair share of challenges, as customers increasingly avoid brick-and-mortar establishments in favor of shopping online.
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Also, Mr. Abraham and Eric, a gemologist, have started a website, Watchrepairco.com, in hopes that dealing with customers online will be safer than in person.
The contribution of Agile to enhanced management practices for dealing with complexity is a shift towards valuing transparency, obliquity, informality, expertise and getting real-world results for customers through iterative approaches, as compared to the traditional management approaches of command, control, hierarchy, rules, formal plans, reports, predictability, short-term efficiency and a preoccupation with saving or making money.
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