But shareholders are more interested in what all of this says about the quality of management further up the bank.

ECONOMIST: NatWest: Punch-drunk | The

Yet, we will only see wages grow and the number of jobs steadily increase for those workers if we emphasize education and training, partner-ship between labor and management, and responsibility by all for improving the quality of the goods and services we produce.

CNN: THE WHITE HOUSE

Total Quality Management (TQM, ) Continuous Improvement (CI, ) and Six Sigma programs all have been glorified by companies hoping to improve product or service quality.

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