Albach's daughter Meredith Grant was there to let the very excited spaniel out of the kennel upon landing.

CNN: STORY HIGHLIGHTS

United apologized and offered a full refund, Albach said.

CNN: STORY HIGHLIGHTS

The first word owner Edith Albach got about the mix up was in a phone call from the airline 10 minutes before the flight Hendrix was supposed to be on landed in Phoenix.

CNN: STORY HIGHLIGHTS