"They've taken Singapore Airlines as a benchmark for service and British Airways as a benchmark of their financial acumen, " says Fraser Teasdale, head of a Miami airline-management firm.
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The protesting employees have recently taken up a "work-to-rule" action -- in essence, performing only the bare minimum of work required by their contracts in an attempt to slow airline activity and pressure management to pay attention to their grievances.
Depending on how busy it is, a dollar will buy New York customers between 20 minutes and 4 hours of surf time, the price determined by software modeled after the airline's yield-management system.
During the tentative approval period, the airline attendants' union protested ValuJet's return to business, claiming that it would not be a safe airline unless members of its executive management, among them ValuJet CEO Lewis Jordan, were fired.
It does mean all bookings, almost 90% over the Web, are firm credit-card sales, the flight costs determined by yield-management software familiar to any airline customer.
"They could always make an offer to their debt holders to swap out or renegotiate some debt, but they still need to address the pension problem, " said airline analyst William Lauer of Allegheny Capital Management.
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It seems that management wants to run a premium airline on a low-cost budget.
United's employee stock ownership plan, or ESOP, which held 55% of the airline, never succeeded in soothing strained relations between labor and management.
Wendy Wong, a regional airline analyst for Merrill Lynch in Hong Kong, praises SIA's crisis management.
Part of the management contract included an option to buy a stake in the Greek airline.
The airline merged with British Airways in 2011 to create International Airlines Group, and the new management has been trying to cut costs.
Mallya and his management team at Kingfisher have been unable to devise an acceptable plan to keep the airline in business.
According to the February 20, 2013 sworn deposition of the FAA inspector in charge of the cases against the mechanics and the airline, the inspector, Klaus Ploschnitznig, prepared a PowerPoint briefing on potential USAirways maintenance violations for an internal FAA management presentation January 20, 2010, shortly after the alleged violations were discovered.
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