"There are agents in the U.S. who would love to have our service but can't, "says Trujillo.

FORBES: On the Backs Of the Poor

"Publishers, editors, agents all have one thing in common, aside from their love of cocktail parties, " Hodgman explains.

ENGADGET: John Hodgman on the death of publishing and being a Mac trapped in a PC's body

Love Your Help Desk: Zack believes that you need to empower your agents to make decisions on the spot.

FORBES: How to Provide Groupon-Style Service