They give companies credit for improvements in wait time for service (33% satisfied compared to 27% in 2010), the ability to resolve issues without speaking with an agent (38% versus 33%) and speaking with just one agent to resolve an issue (39% versus 32%).

FORBES: How Service Providers Must Grapple With Consumers' Itch To Switch

Now they're suing each other over issues including allegations of mishandled assets and purloined insurance agent lists.

FORBES: Charity begins with a commission

Lenagan, who met with Barrett's agent last Friday, said there were still a number of issues to be resolved.

BBC: Wigan prepared to let Barrett go

Marcum, a winter free-agent singing, isn't the first Mets starter to have health issues this spring.

WSJ: Pena hits 4th homer but Astros lose to Mets 7-5

The system also has an educational component that allows players to read up on issues like wills and trusts, which earlier generations also left in the hands of an agent.

FORBES: Magazine Article