Dr. HERMIETTA EDENBURG (Physician, Doctors Without Borders Hospital, Dubea, Democratic Republic of Congo): The history is that there is diarrhea for a couple of days, so what happens is, in that she is severely dehydrated, and she came in in a really bad state with hardly no pulse or heart action anymore, because of the dehydration.

NPR: Congo Violence Creates Medical Crisis

Close the feedback loop and take action: After a few initial pulse check meetings with different groups, a CEO should review with his feedback resource what he has learned.

FORBES: Every CEO Needs an Executive Listener