Ricardo Sanchez wrote a memo in December 2003 in which he complained to top Army officials about a shortage of spare parts, lack of protective gear and poor readiness rates for Army weapons in Iraq.

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When I was on the campaign trail, hardly a day went by when members of an audience didn't tell anecdotes about the lack of spare parts and training that were relayed to them by friends and relatives in the armed services.

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About 53% of its revenue came from consumable products, spare parts or after-market services, with the remainder coming from rental or other sources.

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