Most of all, I come from a place of joy.

FORBES: Beginning the Quest for Simplicity

"All we give up is the pride and joy of walking into a place with your name on it, " says Ruiz.

FORBES: Motorola inside

Just getting all the parts to work together seems overwhelming indeed, it did overwhelm British Airways last month at Heathrow, outside London, when Terminal 5, an eight-billion-dollar structure that was supposed to transform Heathrow from a congested tangle into a place that would thrill passengers with the joy of air travel, all but shut down on its opening day, when a computerized baggage system malfunctioned.

NEWYORKER: Situation Terminal