By redirecting the flow of a conversation, you elicit critical information and show that you care about what the other person is thinking.

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People can interact with Nina, the virtual assistant for customer service apps, and carry on a complex set of instructions within the same conversation flow.

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The final step in this process of putting your unconscious mind to work for you in a conscious way is to manage the flow of communication between you and your audience, or in that meeting, or that conversation.

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