For example, for flights of 1, 500km or less where there is a delay of more than two hours, a passenger should be given meals and refreshments, along with two free telephone calls, e-mails, telexes or faxes.

BBC: NEWS | Business | Q&A: Grounded BA passengers

In December 625 ambulances recorded a delay of between one and two hours and 87 were left standing for more than two hours.

BBC: Optimism North East ambulance delays at A&E can 'improve'