When the complaint is based on nothing but hearsay and anger, a reasoned response can often just ignite fires and push more people to post unfair criticism.
当投诉是建立在道听途说和愤怒的基础上时，合理的回复往往会点燃火花并使更多的人发表不公平的批评。
The first time I heard the complaint I pushed back, “I’ve known you for years, you’ve been here thousands of times, just give me a minute and I’ll give you all my attention.”
第一次听他们抱怨时，我还狡辩“咱们什么关系啊，你来我这儿都七百八十遍了，你就稍等一会儿，我完事马上就过来。”
The management of a complaint cycle just is a try at these researches.
投诉周期的管理就是这方面研究的一个初步尝试。
You can turn a complaint into a pleasure, just by changing your attitude.
你可以把一个抱怨变为一种乐趣，只要改变你的态度。
He was a just man, listening to both sides of every complaint.
他是个公正的人，对每件控诉的事情都能兼听双方的意见。
If you drill down into the nature of a complaint you may just find that there's a lot behind it.
如果你能进而探索别人投诉的原因，你会发现其实有很多的学问。
A common complaint is that younger workers just don't think analytically enough, despite being intelligent and earnest.
高管们普遍抱怨，年轻员工虽然天资聪颖、工作认真，但他们的分析能力不够强。
Could be they are just a whiner and there is no pleasing them or it could be they have a legitimate complaint.
可他们只是一个牢骚大王，也没有取悦他们，也可能是他们有一个合法的投诉。
Could be they are just a whiner and there is no pleasing them or it could be they have a legitimate complaint.
可他们只是一个牢骚大王，也没有取悦他们，也可能是他们有一个合法的投诉。
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