银行因为不良贷款造成资本亏空，放贷能力大不如前。再有，因为贷款手续更加严格，顾客无法满足，因此银行也不如从前一样愿意放贷。
Banks are less able to lend because their capital has been depleted by bad loans, or less willing because customers can't meet tighter underwriting standards.
每个优秀的资本家都知道，顾客永远是正确的。
As every good capitalist knows, the customer is always right.
关系资本包含企业与顾客的关系、企业与供应商的关系和企业与其他利益相关者的关系等三个方面。
Relational capital contains three dimensions: the relation with customers, the relation with suppliers and relations with other stakeholders.
顾客关系资本是具有战略意义的资本。
顾客关系资本是具有战略意义的资本。
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