中国的银行在日趋增加的市场压力下，已采取措施改善其风险管理水平。但由于那些因为顾客服务问题而引发的高风险不容忽视。
Chinese Banks are under increasing pressure to improve risk management, but the high risk caused by customer service problems should not be overlooked.
（eBay用户标识码：auctioncruncherstore）的创建者之一，他十分强调顾客服务的重要性，他说自动回答的问题不总是能够解决顾客的疑问。
Automation isn't always the answer, says Alan Zdon, 31, co-owner of Auction Cruncher Store (eBay User ID: auctioncruncherstore), who emphasizes the importance of customer service.
这里有一个小问题：你知道什么时候是大部份顾客服务人员最忙的时候吗？
Here's a trivia question: Do you know what's the busiest time for most customer service representatives?
我们有专业的顾客服务人员定期回访各个客户，及时解决问题及做反馈工作。
The trained customer Service staff will pay regular visit to the customer, feedback any issues arises and provide prompt remedy.
这里有一个小问题：你知道什么时候是大部份顾客服务人员最忙的时候吗？圣诞节过后的那个礼拜。
Here's a trivia question: Do you know what's the busiest time for most customer service representatives? The week after Christmas.
因此，只有一个可以解决这个问题的明智的办法，顾客服务部门应该提供给每个新顾客说明书的录像带。
There is, therefore, only one sensible way to solve this problem: the customer Service Department must provide every new customer with an instructional videotape.
该公司成立了专门应对和处理顾客问题的顾客服务部和加强了一线服务人员的反应性培训。
The service bureau and the reactiveness having reinforced a gleam of service people train the customer who is a company's turn to have set up the problem specially, answering and handling a customer.
该公司成立了专门应对和处理顾客问题的顾客服务部和加强了一线服务人员的反应性培训。
The service bureau and the reactiveness having reinforced a gleam of service people train the customer who is a company's turn to have set up the problem specially, answering and handling a customer.
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