网络经济时代，如何围绕“顾客中心论”创造价值?。
How do we create the value to embosom the customer focus in network economy age?
战略营销就是建立在顾客中心理论和顾客价值的核心理念上。
Strategic marketing is built around the core concepts of customer centricism and customer value.
近几年来，理论界出现了相反的观点，认为“顾客中心”已经过时。
In recent years, there is an opposite opinion that the idea of "customer-oriented? Has been obsolete."
顾客中心理论，就是以顾客为中心的，包括管理理念、管理组织、管理制度、管理方法四个层面的一整套管理模式。
Customer-centered theory is a kind of management pattern, including management ideology, management organization, management institution and management method.
“顾客中心”思想是市场营销理论的核心，这已被许多企业的营销实践所证实。 近几年来，理论界出现了相反的观点，认为“顾客中心”已经过时。
The customer-oriented idea is the essence of the theory of marketing and it has been proved by the marketing practice of many companies.
该中心的“与你的医生一起购物”计划将医生派到杂货店，与注册该服务的病人见面，碰巧在附近的想问问题的顾客也能与医生会面。
The center's "Shop with Your Doc" program sends doctors to the grocery store to meet with any patients who sign up for the service, plus any other shoppers who happen to be around with questions.
随着广告的播出，呼叫中心顾客爆满。
亚马逊网络服务(aws)同样也因为低价获得了声誉，顾客可以通过这一服务租用亚马逊巨型数据中心的计算能力。
Amazon Web Services (AWS), which rents computing capacity in its giant data centres to customers, has also won a reputation for being cheap.
理解市场营销的中心是学习顾客、公司以及涉及这两者之间的角色的复杂关系。
Central to understanding marketing is learning about the complex relationships between the customer and the organisation and the many actors engaged in between.
在加州北部的KP奥克兰医疗中心，一个老顾客克里斯蒂娜·阿斯特兰已经在看她的医生珍妮弗·斯劳·韦斯。
At KP's Oakland Medical Centre in northern California, Christina Ahlstrand, a lifelong customer, has come to see her doctor, Jennifer Slovis.
顾客服务行业和呼叫中心的工作人员排第二，60%计划跳槽。金融业的人员以43%紧随其后。
Customer services and call centre workers follow close behind with 60 percent planning a new career, along with 43 percent of those in the finance industry.
尽管快餐和税务筹划看起来没有什么相似之处，但史密斯以顾客为中心的理念在这两者之间都颇见成效。
Although the similarities between fast food and tax advice are not immediately obvious, Mr Smyth's customer-centric approach seems to be working.
这既能使我们客户理解他们顾客的偏好，又能改进呼叫中心操作员的工作表现。
This can both help clients understand customer preferences and improve the performance of call-centre operators.
中心里用的电脑程序，有些在市面上都有卖的，训练顾客的记忆或思维的敏锐度。
Some of the computer programs at the center are the same ones sold to consumers trying to sharpen their memory or thinking.
顾客可以通过官方票务网站或拨打票务中心电话查询抽签情况及付款结果。
Customers will be able to check the status of lottery and payment results from the official ticketing Web site or by calling the ticket center.
这个事件对一家自称全球最以顾客为中心的公司来说是个污点。
That is a black mark against a company that prides itself on being among the world’s most customer-centred.
这个事件对一家自称全球最以顾客为中心的公司来说是个污点。
That is a black mark against a company that prides itself on being among the world's most customer-centred.
在全球拥有119家购物中心的澳大利亚西域集团(WestfieldGroup)已聘请荷耐尔•安德森公司寻求解决之道，以便重新赢回品牌和顾客。
Hornall Anderson has been hired by the Westfield Group, which owns 119 shopping centres around the world, to find a way to win back brands and customers.
“网络线上服务商面临的主要挑战就是：顾客不愿意对他们现在免费获得的服务付费，”数据未来研究中心的主管JeffreyI .Cole如是说。
"Online providers face major challenges to get customers to pay for services they now receive for free," said Jeffrey I. Cole, director of the Center for the Digital Future.
例如，经营良好的商家，绝不会将顾客的抱怨当作噪声，而会将这些搜集于网络和呼叫中心的信息用来改进其产品和服务。
Well-run businesses, for example,do not see customer complaints as a nuisance; instead they use the datagathered from websites and call-centres to fine-tune the products and servicesthat they offer.
现在，我们来听下在信用卡公司客户服务中心工作的Leroy和顾客Paul之间的谈话。
Now, let’s listen to a conversation between Leroy, a customer service rep at a credit card company, and Paul, a customer.
来的是我们的常客，我最喜欢的顾客之一，一个干净的男子-在市中心有着高收入的专业工作。
It's one of our regulars, one of my favorites, a clean-cut man with a high-paying professional job downtown.
在波士顿，市中心图书馆试图建立一套针对那些违反规定的顾客的惩戒系统--刮胡子者一天内禁止进入，斗殴者三年。
In Portland, Ore. the downtown library is trying a penalty system for patrons who commit infractions -- banishing them from the library for a day for shaving, three years for fighting.
针对那些捂住钱包等待下周的黑色星期五才开始爽快消费的顾客，位于皇后购物中心的维多利亚的秘密专卖店的经理梅丽莎·格尔科有一个小建议。
For those brave enough to plunge into the fray with wallets open next week, Melissa Geick, a manager at the Victoria’s Secret Pink store at the Queens Center Mall, has some advice.
UDDI注册中心建立在顾客提供的数据的基础之上。
A UDDI registry is built on the data provided by its customers.
南谷购物中心的阳台较低，顾客能够看到楼上或脚下的店面。
Southdale's balconies were low, so that shoppers could see the shops on the floor above or below them.
每当他为顾客举行聚会，卡罗尔通常是人们注目的中心。
Whenever he has a party for his customers, Carol is usually the center of attention.
据英国《每日邮报》报道，几名顾客在美国宾夕法尼亚州罗宾逊镇上一家商贸中心正想玩机械手抓玩具的游戏，却惊奇地发现一个活生生的小女孩困在游戏机当中。
Shoppers at a mall venturing got a shock when they noticed a young girl stuck inside a toy machine, the Daily Mail of London reported.
据英国《每日邮报》报道，几名顾客在美国宾夕法尼亚州罗宾逊镇上一家商贸中心正想玩机械手抓玩具的游戏，却惊奇地发现一个活生生的小女孩困在游戏机当中。
Shoppers at a mall venturing got a shock when they noticed a young girl stuck inside a toy machine, the Daily Mail of London reported.
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