如果可以的话，尽量称呼客人的名字。
三声之内接起电话，适当称呼客人，礼貌结束电话。
Respond to all incoming telephone calls within 3 rings, providing proper salutation and closing.
当客人退房时，应微笑着称呼客人的姓名，并表示友好。
Greet and check out guests accurately, friendly, using guest name and smile.
随时关注客人的需要，为客人定制化服务，尽量称呼客人的姓名。
Maintain focused on the guests' needs, individualize and personalize service where is possible; address all the guests by initiative.
任何时候都要以客人的名字称呼客人，用专业的水平和客人交流。
Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名。
Greets all guests at all times in a friendly and helpful manner and attempts to learnand use guest's name at every opportunity .
随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
我尽量使用客人的名字称呼客人，预见并满足客人的需求，热情亲切地送别客人。
Addressing the guests by their full names, and try our best to meet and surpass their needs. Serving the guests friendly and cordially when they are leaving.
客人开门后，向客人问好，并称呼客人姓名，询问客人行李件数，提醒客人清空保险箱。
After the guest open the door, give regards to the guest, call the guest's name, inquires the baggage number and reminds the guest clear the safety box.
通过客人资料，建立良好的客户关系， 如果可能，称呼客人名字，通知客人有关活动和酒店耐促销的东西。
Establish good guest contact by setting up guest history cards, greet guests by name whenpossible, infrom regular guests about activities and promotion in the Hotel.
当VIP客人到达酒店时，行李员和门童及时主动为客人开车门，并且面带微笑迎接客人，称呼客人姓名。
When VIP guest arrives the hotel, the bellboy and doorman should open the car door immediately, and with smile on the face, meanwhile call the guest 's name.
在任何时候，确保温暖而真诚的问候，称呼客人的姓名如果知道的话，并且与顾客交流时使用标准的朗豪用语。
To ensure a warm and sincere greetings at all times and use the guest name if known and using Langham Place language when interacting with the guest.
熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。
Learn utilize names of guests, especially repeat long staying guests routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests.
在每一次与客人接触时，必须热情和自然地称呼，向客人问候。
Must greet all guests with warm and natural standard at every guest contact point.
确保套用所有疗程品牌标准；包括客人称呼、客人舒适度和休息安排等，从而达到最高的服务水平。
Ensure all treatment brand standards; use of Guest name, Guest Comfort, Guest Refreshment etc. is used in order to achieve the highest level of service.
按照标准礼仪在铃响三声内接起电话；热情友好问候客人，对于酒店内客人要称呼姓名。
Answer the phones according to the standards of proper etiquette and within three rings; Greeting guest friendly and warmly. Address in-house guest by name.
按照标准礼仪在铃响三声内接起电话；热情友好问候客人，对于酒店内客人要称呼姓名。
Answer the phones according to the standards of proper etiquette and within three rings; Greeting guest friendly and warmly. Address in-house guest by name.
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