目的正确处理病房病人投诉，减少医疗纠纷。
Objective To deal with patients' complaints correctly and reduce the occurrence of medical dispute.
目的了解门诊病人投诉的相关因素，为减少投诉寻求对策。
Objective: to investigate the relevant factors of complaints of out-patients and search for the countermeasures to reduce the number of complaints.
结果病人投诉及护理工作差错减少，病区工作质量有明显提高。
Results There was significant reduction in patient's complaint and nursing defects, and the quality of service was obviously improved.
结论护士长首先要重视和正确对待病人投诉，力争将矛盾的负面影响降到最低程度。
Conclusion Head nurses should pay close attention to patients' complaints and deal with it correctly and try to reduce the negative impact to the minimum level.
随着我院门诊病人数的不断增加，门诊部门的压力不断增大，病人投诉率持续上升。
The increasing quantity of patients makes the outpatient department in continuous increasing pressure, at the same time the patient complaint rate is also increasing continually.
结论引入牙医助理是加强口腔门诊管理，提高医疗和教学质量，减少病人投诉的有效途径。
Conclusions it is a utility way to enhance oral outpatient clinic management, elevate the quality of treatment and teaching, and decrease the outpatient's complains by lead-in dentist assistant.
收集病人满意度数据、更新消费者投诉和反馈。
Collect patient satisfaction data and update complaints and consumer feedback register.
因此，医院总是拥挤不堪，而病人的投诉相对较少。
Hence, hospitals are crowded but patients' complaints are relatively minor.
病人的投诉，保密性，隐私意想不到的结果，治疗，不良事件和相关的民事诉讼，特别是卫生法的相关事宜，在新的千年。
Patient complaints, confidentiality, privacy, unexpected outcomes of treatment, adverse events and related civil litigation are especially pertinent matters of health law in the new millennium.
处理在牙科治疗中可能出现的任何因病人沟通不畅，计费等导致的投诉。
Dealing with any patient complaints that may arise as a result of dental treatment, miscommunication, billing, etc.
结果通过3年的实施，普外科护理差错发生率及护理投诉明显下降，病人满意度由93%提高到99%。
Results: Through three years of implementation, general surgery and nursing care and the incidence of errors decreased significantly complaints, patient satisfaction from 93% to 99%.
目的通过提供良好的投诉接待服务，提高门诊医疗服务质量，进而提高病人满意度。
Objective Through good reception service for patient complaints to improve the quality of medical service in outpatient department, and thereby to increase patients satisfaction.
结果护理流程更加合理，病人零投诉，护理质量得到提高。
Results as a result, the nursing procedure became more reasonable, patients complains achieved to be zero and the quality of nursing was improved.
病人若认为医生有专业失德，可以向医务委员会投诉。
Patients may lodge complaints to the medical Council where alleged professional misconduct of the medical practitioner is involved.
病人们都强烈地意识到“物有所值”这一至理名言，因此对小医院远不太可能进行投诉。
Patients are very aware of the adage "you get what you pay for" and are therefore much less likely to complain at the smaller hospital.
比较两组病人透析期间心理障碍发生情况、病人满意度及投诉情况。
Then the occurrence of psychological obstacles during dialysis, satisfaction and complaining of the two group patients were compared.
比较两组病人透析期间心理障碍发生情况、病人满意度及投诉情况。
Then the occurrence of psychological obstacles during dialysis, satisfaction and complaining of the two group patients were compared.
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