本文首先论述国内外物流服务质量研究的现状，对第三方物流服务质量概念及相关理论进行探讨。
This paper first discusses the present studies on logistics service quality in home and abroad, and reviews the concepts and relevant theory of logistics service quality.
研究结果表明，顾客满意、物流服务质量、转换成本和人际关系是TPL企业顾客忠诚的主要影响因素。
The results show that customer satisfaction, logistics service quality, switching costs and interpersonal relationships are the main factors influencing TPL enterprise customer loyalty.
西方国家物流业的服务质量研究工作经历了传统管理、工 业 化方式和顾客化方式等阶段。
The studying of logistics service quality on European country industry experienced the orthodox management, the industrialization mode and client trend and so on.
第2章，系统研究服务质量、物流企业、评价方法等相关文献，了解已有研究成果；
Chapter 2, researching service quality, logistics, evaluation methods and other related documents, understanding the existing research results;
目前，我国对于物流服务质量的研究和实践工作还比较少，对物流服务质量的评价研究更是相对缺乏。
Currently, in China, the study and practice on service quality of logistics is still few, the study of service quality evaluation of logistics is also very rare.
目前，我国对于物流服务质量的研究和实践工作还比较少，对物流服务质量的评价研究更是相对缺乏。
Currently, in China, the study and practice on service quality of logistics is still few, the study of service quality evaluation of logistics is also very rare.
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