一违反保证的服务水平应当使客户扣除5%的每月费用反应和解决失败的严重性一级事件的目标的90%。
A breach of the Service level Guarantee shall entitle the Client to deduct 5% of the monthly fee for failure in responding to and resolving severity level 1 incident at a target of 90%.
一违反保证的服务水平应当使客户扣除5%的每月费用反应和解决失败的严重性一级事件的目标的90%。
A breach of the Service level Guarantee shall entitle the Client to deduct 5% of the monthly fee for failure in responding to and resolving severity level 1 incident at a target of 90%.
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