由于服务产品的特殊性使得服务失误难以避免。
Because of the speciality of the service product, service failure is inevitable.
服务产品的特性决定了饭店服务失误难以避免。
The service failure is inevitable because of the attributes of service products.
二是在服务失误的情况下，顾客如何形成转换决策。
Second, on service failure, how the customer forms the decision of changing.
由于服务产品本身的特点，服务失误不可避免且大量存在。
As the service characteristics of the product itself, service failure is inevitable and widespread.
有效的服务补救是企业处理服务失误、挽回顾客满意损失的重要措施。
Effective service recovery is an important way to conduct service failures and restore the loss of customer satisfaction.
随之而来的问题是再完美的服务，服务失误不可避免，服务补救不容回避。
Following problem is that no matter how perfect service it is, service failure is inevitable and service recovery can not be avoided.
然后，论述物流服务失误的成因及顾客反应，提出物流服务失误的影响因素。
Next, elaborating logistics service failures origin and the customer responded, and proposes the influence factors of logistics service failures.
服务补救指的是企业在服务失误发生之后“为将事情重新做对”所付出的努力。
"Service recovery" means the kind of the measures and effort will be taken for correction or salvage the "wrong service" after some of the service failings has been occurred.
问卷内容包括服务失误情况调查、服务补救情况调查和顾客期望中的服务补救调查。
The questionnaire content including the service fault situation investigation, the service recovery situation investigation and the customer expects the service recovery investigation.
本研究中旅游业服务失误的原因分为核心服务抱怨、服务态度抱怨和特殊需求抱怨；
The complaint about the tourism service failure is divided into kernel service complaint, service attitude complaint and special demand complaint;
随后，对基于服务失误的物流服务补救进行深入探讨，提出物流服务补救质量的改善模型。
Afterwards, to carries on the thorough discussion of logistics service recovery based on the service failures, proposes the logistics service recovery quality improvement model.
饭店服务补救方式、服务补救后顾客二次满意度、服务失误类型与顾客行为意向均存在相关关系。
The ways of service recoveries, customers' secondary satisfactions, and the sorts of service failures have relationship with customers' behavioral intention.
为扭转服务失误造成的客户流失和企业利润下降的后果，服务补救便成为企业不可或缺的策略选择。
To reverse the service failure caused by customer churn, and the consequences of decline in corporate profits, service recovery has become an indispensable strategic choices.
重要的研究结论包括：第一，顾客向企业员工或管理层抱怨的比例非常低，顾客在遭遇服务失误后的流失率非常高；
The important conclusions include: the first, the rate of complaining to employee or manager is very low and the rate of customer defection is very high after service failure;
本文首先对服务承诺、服务失误和服务补救、补救后满意度、顾客信任、情感承诺、重购意向和口碑传播等相关理论作了回顾。
At first, this paper has reviewed the theory about the service guarantee, service failure, service recovery, customer trust, affective commitment, repurchase intention and "Word-of-Mouth".
“我向你们保证，我们必然会经历[失误]，”他说。这段谈话会强迫人们重新考虑对于云服务的信任，重要的数据保存在上面是否安全。
"I guarantee you, there will be [a failure] in due course," he said, one that will force a recalibration of the faith people put cloud services for critical data preservation.
在小公司应用六西格玛，可以减少失误及浪费，揭露隐性成本，使过程合理化，提高产品的总体质量和服务，增加客户满意度。
Six Sigma for Small Business can reduce mistakes and waste, uncover hidden costs, streamline processes, improve overall quality of products and services, and increase customer satisfaction.
更别提服务、销售和领导能力上的严重失误。
Not to mention serious lapses in service, sales and leadership skills.
现在欧洲的支柱产业还有很多类似的企业，例如石油，航空，制药，汽车和金融服务等，他们都面临同样的决策失误问题。
Europe still has companies that dominate industries such as oil, aerospace, pharmaceuticals, automobiles, and financial services. All are prone to similar missteps.
刚刚提到的失误将导致服务间频繁通信，从而导致系统开销增加，所带来的性能损失将对 SOA 采用造成极大的阻碍。
The malpractice just mentioned will result in chatty services with increased system overhead and a performance penalty that can be a significant setback to the adoption of SOA.
只要越过那条脆弱的底线，服务就变成了服劳役，过分迁就消费者很可能会带来经营决策的重大失误。
There's a thin line between service and servitude, and over-coddling customers can actually be a bad business decision.
现在欧洲的支柱产业还有很多类似的企业，例如石油，航空，制药，汽车和金融服务等，他们都面临同样的决策失误问题。
Europe still has companies that dominate industries such as oil, aerospace, pharmaceuticals, automobiles, and financial services.All are prone to similar missteps.
收集信息并不是软件开发者的失误，因为是有米在隐瞒事实，这些被窃取的数据实际上都是传回到了它自己的服务器里。
The data collection does not appear to be the developers' fault, since Youmi was disguising the fact that its software was sending that data to its servers.
从服务范围的延伸、服务态度、服务时限、服务质量、服务费用及服务道德和失误方面探讨了整体护理模式下的护理服务。
The nursing service based on whole nursing mode was discussed in respect to the extension of range, attitude, time limit, quality, cost, ethics and mistake of the service.
公司不保证也不确保服务不会出现人为失误或机械故障造成的错误，包括遗漏、中断、延误、损失或缺陷。
Company does not warrant or ensure that services will be free from errors, including omissions, interruptions, delays, losses or defects, whether human or mechanical.
供电企业在提供服务的过程中，出现失误在所难免。
In the process of providing the service, the power supply enterprise appears the fault is unavoidable.
虽然数字化手术室现今未能完全实现，但它的实施目标是为了减少失误和提高效率，从而服务可以改善。
It is not fully realized, but the goal of the digital operating room is to improve care by reducing errors and improve efficiencies.
虽然数字化手术室现今未能完全实现，但它的实施目标是为了减少失误和提高效率，从而服务可以改善。
It is not fully realized, but the goal of the digital operating room is to improve care by reducing errors and improve efficiencies.
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