在这个Web站点开始使用的第一个月中，接听到的服务电话明显减少了。
In the first month that the Web site is live, the number of service calls actually goes down.
它还可以拨叫另外一个号码如果第一个号码不通或者没有人接听电话。
It can dial another number if the first call did not worked, or nobody answered the phone.
“一次解决率”的定义是指客户的服务需求在第一次呼叫的过程中由第一个接听电话的座席完全解决。
By definition, this means that a customer's request is handled completely during the first call and by the first agent to answer the call.
“一次解决率”的定义是指客户的服务需求在第一次呼叫的过程中由第一个接听电话的座席完全解决。
By definition, this means that a customer's request is handled completely during the first call and by the first agent to answer the call.
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