介绍了企业如何在市场中避免出现由于产品质量问题而引发的信任危机，及如何处理市场投诉和意见反馈。
The topic discussed in this paper is how to handle consumers' complains, as well as how to decrease the crisis caused by the product quality.
介绍了企业如何在市场中避免出现由于产品质量问题而引发的信任危机，及如何处理市场投诉和意见反馈。
The topic discussed in this paper is how to handle consumers' complains, as well as how to decrease the crisis caused by the product quality.
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