切忌过度理性,对负面情绪视而不见,认为处理冲突是对人不对事;
Avoid by all means is too rational to negative emotions, turn a blind eye, think dealing with conflict is wrong;
对人不对事:如果你的目标是这个人(“你是个恶心的作者”),而不是他们的行为,你会惹恼他们,使他们心存戒备,或是感觉受到伤害。
It focuses on the person. If you focus on the person (" you're a lousy writer ") instead of their actions, you will make them angry or defensive or hurt.
对人不对事:如果你的目标是这个人(“你是个恶心的作者”),而不是他们的行为,你会惹恼他们,使他们心存戒备,或是感觉受到伤害。
It focuses on the person. If you focus on the person (" you're a lousy writer ") instead of their actions, you will make them angry or defensive or hurt.
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