合理、有效控制成本，不断提高客户满意度。
Reasonable and effective cost control and continuously improve customer satisfaction.
以客户为中心是我们服务的出发点和原则，不断提高客户满意度是我们一切工作的目标。
Customer-oriented is our service starting point and principle. And our work goal is to improve the customer satisfaction continuously.
同时，客户的投诉减少了40%，满意度不断提高。
Then Customer complaint reduced 40%. And the satisfying level is significantly improved.
酒店业相信，随着客户满意度的不断提高会带来更高水平的酒店服务和更高的利益收入。
The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase.
然而，在营销成本不断上升的同时，客户的期望值也在不断提高，这导致了客户满意度的改进工作往往达不到预期的效果。
However, as the marketing costs rising, customer expectation is also improving, which results in the fail of customer satisfaction improvement.
然而，在营销成本不断上升的同时，客户的期望值也在不断提高，这导致了客户满意度的改进工作往往达不到预期的效果。
However, as the marketing costs rising, customer expectation is also improving, which results in the fail of customer satisfaction improvement.
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