这就是我们处理事情的态度，我们感觉很沮丧。
This was the attitude we were dealing with, and we were frustrated.
用积极乐观的态度面对生活，可以帮助你解决生活中的难题、更加简单的处理事情并且能让你没有烦恼。
Going through life with a positive attitude and an optimistic approach will help you handle life's curve balls, cope easier, and avoid worries.
我认为这个故事告诉我们，三个人处理事情的不同的态度导致了不同的结果。
I think this story tell us, three people deal with things different attitude leads to different results.
发生这种事情时，我尽可能心平气和地与顾客交流，目的是为了让顾客以公事公办的态度来处理事情，且重点是解决问题，大多数时候我能处理好问题，使顾客满意。
When that happened, I'd try to talk in calm, even voice, in order to get the person to respond in a businesslike manner and focus on trying to resolve the situation.
发生这种事情时，我尽可能心平气和地与顾客交流，目的是为了让顾客以公事公办的态度来处理事情，且重点是解决问题，大多数时候我能处理好问题，使顾客满意。
When that happened, I'd try to talk in calm, even voice, in order to get the person to respond in a businesslike manner and focus on trying to resolve the situation.
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