学习如何预计呼叫量以及呼叫中心的规模对你的可接受错误量的影响。
Learn how to forecast the calling load and how Contact Center sizes effects your tolerance for inaccuracies.
感谢您致电我们的办公室。此时我们正接受非常高的电话呼叫量，为此迟复为歉。
Thank you for calling our office. We are experiencing very high call volume at this time and apologize for the delay in answering your call.
例如，可以将多个条件合并，当响应时间和呼叫量同时增加到超过目标级别时，用户可以得到警报。
Multiple conditions can be combined, so users can be alerted, for example, when response time and call volume both increase above target levels at the same time.
以呼叫中心为例，这允许接收以下有关数据：在发出呼叫量警报时正在工作的员工数，以及呼叫的数量、目标和范围预期。
Taking the call center example, this allows for receiving data about how many staff were working at the time of the call volume alert, as well as the call volume number, target and range expectations.
需要一种能够增加自助服务、邮件、呼叫中心和合作伙伴的多渠道能力，以减轻社会工作者的工作量并及时处理客户的需求。
A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.
合理的信道化码资源管理策略设计可以提高3g系统的吞吐量、降低用户的呼叫阻塞率和降低信号的峰平功率比。
Channelization code management can increase the throughput, decrease the blocking probability of call setup requests, and reduce the signal Peak to Average Power Ratio (PAPR) in 3g systems.
对话务量较低的区域采取调整或合并呼叫区的措施，来减少不同呼叫区之间的切换。
In the area where call frequency is low, we will redress or unite call area to reduce the switch in the different areas.
通信是更有效和更费时少，越来越多的呼叫和客户每天量，从而刺激销售。
Communication is more effective and less time consuming, increasing the amount of calls to and from customers each day and thus boosting sales.
系统性得完成呼叫中心的优化排班需要将问题细化成两个方面：话务量以及话务员服务能力。
In order to optimize the call center scheduling systematically, we need to refine the problems into two aspects: telephone traffic and operator service capabilities.
根据系统的初始呼叫强度和离散接入帧长推导出系统主控信道总的业务量、接入时延及每时隙的平均接入个数，并分析了离散接入帧长对上述参数的影响。
The total call strength, access delay and average access calls for the main control channel are derived according to the initial call strength and discrete access frame length.
然后通过对某商业银行呼叫中心的实际运营数据进行业务量预测、人员需求计算和排班实施。
Then a commercial bank through the call center operation data of the actual business of forecasting, staff scheduling needs calculation and the implementation.
研究结果表明，与两跳中继蜂窝系统相比，具有拥塞控制功能的中继系统在提供相同平均下行吞吐量的同时，可以有效降低系统的呼叫请求阻塞概率。
Research results have shown that the twohoprelay cellular system with congestion control can effectively reduce the call blocking probability with the same average downlink throughput.
研究结果表明，与两跳中继蜂窝系统相比，具有拥塞控制功能的中继系统在提供相同平均下行吞吐量的同时，可以有效降低系统的呼叫请求阻塞概率。
Research results have shown that the twohoprelay cellular system with congestion control can effectively reduce the call blocking probability with the same average downlink throughput.
应用推荐